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LEGAL / TERMS
Effective 28 September 2026. These terms explain how TruxPylot works and what we and you agree to when you use it. Please read them with our Privacy Policy and Payments & disputes page.
These Terms of Service (“Terms”) govern your use of the TruxPylot website, apps and services (the “Platform”).
The Platform is operated by Novini Tech Concepts, a business name registered with the Corporate Affairs Commission (CAC), under the Companies and Allied Matters Act 2020 (Business Name Registration No. 9200644), of 118 Giframari House, Eneka Road, Rumunuduru, Port Harcourt, Rivers State, Nigeria (“TruxPylot”, “we”, “us”).
By creating an account or using the Platform you agree to these Terms, our Privacy Policy, and the payment, cancellation, refund, payout and dispute rules on our Payments & disputes page, which form part of these Terms. If you do not agree, do not use the Platform.
TruxPylot is an online marketplace. We list Providers, mark those whose documents we have reviewed and approved as “TruxPylot Verified” (others are labelled “Not yet verified”), let Customers request services, have our Customer Service team review requests and open Jobs, collect payment for Jobs through our payment provider Paystack, pay Providers after a Job is confirmed complete, and offer a process for reporting and reviewing problems.
Unless a Job expressly says otherwise, the Provider, not TruxPylot, performs the service and is responsible for its quality, safety, legality and completion. TruxPylot is not the employer, agent or partner of any Provider.
Document review checks the documents a Provider submitted at a point in time. It is not a guarantee of a Provider’s skill, conduct, licences or insurance, and it is not a background check unless we say one was done.
TruxPylot does not provide users with a wallet, stored balance or deposit account.
The rules for cancelling a Job, refunds (full and partial), payouts and reporting a problem are set out on our Payments & disputes page. In short: you can cancel for a full refund until work starts; after that, problems are reviewed by TruxPylot; and once a payout has been released, payments are not reversed automatically.
Marketplace results are ordered as follows: Providers with an active Top 10 placement first, then Providers with Premium, then all other verified Providers. Results can be narrowed by service category.
Paid placements and Premium are labelled. Paying for them does not affect document review, dispute decisions or payouts.
You must not:
Providers must hold the skills, licences, permits and insurance their services legally require; do accepted Jobs with reasonable care and skill, within the agreed scope and time; keep their profile, prices and business information accurate; and tell TruxPylot promptly if they cannot do a Job.
Businesses keep their business information and team details up to date. TruxPylot coordinates Jobs, and the Business account the Customer requested receives the payout. Adding team members gives them no right to payouts or to act on Jobs.
Customers must describe the work accurately, give safe and reasonable access where the work is done, and confirm or report a problem honestly and on time.
Payments made outside the Platform are not covered by our payment, refund or dispute rules, and TruxPylot cannot recover or refund them.
A Customer can review a Job only after confirming it complete, and only once per Job. Reviews must be honest and based on your own experience.
You keep ownership of the content you upload, such as profile text, photos, portfolio items, reviews and messages. You give TruxPylot a non-exclusive, worldwide, royalty-free licence to host, display, format and use that content to run and promote the Platform while it is on the Platform, and for a reasonable time afterwards for backups and legal records.
We may remove content that breaks these Terms or the law. You can report content to info@truxpylot.com. We review reports and tell the person affected what we decided and why, unless the law prevents it.
The chat assistant gives general guidance using automated technology from a third-party provider. Its answers may be incomplete or wrong. They are not professional, legal or financial advice and do not change these Terms. Do not type sensitive personal information into the chat.
The Platform, the TruxPylot name, logo and software belong to TruxPylot or its licensors. You may not copy, modify or use them except as the Platform allows.
You can ask to close your account at any time from Settings → Your data, or by emailing info@truxpylot.com. Closing an account does not cancel Jobs already paid or payouts already due, and we keep the records the law requires (see our Privacy Policy).
We may restrict, suspend or close an account, or remove a listing, if you seriously or repeatedly break these Terms, if we reasonably suspect fraud, abuse or a security risk, or if the law requires it. Unless the law, safety or an urgent security risk prevents it, we will tell you why, give Providers at least 30 days’ notice before permanently closing their account for reasons other than a serious breach, and let you appeal through the suspension-appeal process.
A suspension does not cancel a payout already due for a Job confirmed complete. We may hold a payout while we investigate suspected fraud.
The Platform is provided “as is” and “as available”. To the extent the law allows, we do not guarantee that it will be uninterrupted or error-free, that any Provider will be available, or any particular outcome of a Job.
Nothing in these Terms removes rights you have under the Federal Competition and Consumer Protection Act 2018 or any other law that cannot be excluded.
Nothing in these Terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.
Otherwise, to the extent the law allows, TruxPylot is not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill. Our total liability to you for a Job is limited to the amount paid through the Platform for that Job; for anything else, it is limited to the fees you paid TruxPylot in the 12 months before the claim.
Providers agree to cover TruxPylot’s reasonable losses and costs caused by their breach of these Terms, their breach of the law, or the services they perform.
If you have a complaint about TruxPylot, contact us at info@truxpylot.com or through the Support page. We aim to acknowledge complaints within 2 business days and respond within 15 business days.
Problems between a Customer and a Provider about a Job are handled under the dispute rules on our Payments & disputes page.
If a complaint is not resolved, you may contact the Federal Competition and Consumer Protection Commission or take the matter to court under section 19.
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes with TruxPylot may be brought before the courts of Rivers State, Nigeria. This does not remove any right you have under consumer law to bring a claim elsewhere.
We may update these Terms. We will give at least 15 days’ notice of material changes, by email and on the Platform, before they take effect, and at least 30 days’ notice to Providers of changes that affect them adversely. If you keep using the Platform after a change takes effect, you accept it.
Novini Tech Concepts (Business Name Registration No. 9200644)
118 Giframari House, Eneka Road, Rumunuduru, Port Harcourt, Rivers State, Nigeria
Email: info@truxpylot.com · Phone / WhatsApp: +234 805 430 6905
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